Process diagnosis
When the problem needs more than a review of one chosen workflow, we agree the scope of a discovery and design sprint. We examine causes, compare ways to change the work and define priorities and acceptance criteria for the initial implementation.
Discuss this service ↗30 minutes to discuss your needs and a next step. Work scope and pricing are agreed before we start.
Reply within 1 business day, scope and price proposal within 2 business days after the call, with the option to end the engagement after accepting the first stage.
Illustrative example
The owner approves every small decision, a report needs data from several systems or enquiries stall between teams. We talk to the people doing the work and trace a real case from start to finish. We also check whether existing tools can resolve the issue.
Diagnosis has an individually agreed analysis and design scope for a broader problem; for one chosen workflow with a questionnaire, measurements and a plan, choose: business process audit: Understand and simplify
The sprint is a standalone paid engagement. The assets stay with you and can guide your own team or another delivery partner.
We choose interviews, document analysis and mapping techniques, including EventStorming, to suit the problem. We need a process owner, representatives of the people doing the work and examples. Together we resolve differences between the written procedure and daily practice.
Before recommending a change, we establish a baseline: handling time, handoffs, corrections or backlog. Savings estimates state their assumptions and data sources. If implementation is not justified, we stop at improving the way work is organised.
In a small firm a new project enquiry passes through sales and delivery, but nobody knows who should act next. We trace one typical case, marking handoffs, required data and waiting points. We ask the people doing the work what happens when information is missing. This is an illustrative example with no client story behind it.
Understanding the current process gives us a baseline. We then remove unnecessary handoffs and compare changes to working practices, tool configuration and custom software. You receive a map, priorities and acceptance criteria. You can decide from these whether to commission any implementation.
The first call takes 30 minutes and helps choose the process. The sprint is separately quoted work with the process owner and people who carry it out. We need sample cases, documents and priority decisions; the business owner does not have to reconstruct every handoff alone. We agree on interviews, map delivery date and your time commitment before starting, based on scope. You may use the resulting assets without commissioning further work.
The introductory call establishes the process and fit. We then price the sprint based on participants, process complexity and analysis needs. Building a solution requires a separate decision and quote.
FAQ
The call establishes fit and a next step. Diagnosis includes process work, analysis and specific deliverables, so it has its own scope and price.
No. You receive assets and a recommendation you can use independently.
Yes, where the problem involves repeated work or information flow. We compare simplifying the process, configuring current tools and potentially implementing a new solution.
Identify a process owner, the people doing the work and a sample case from start to finish. We agree on interviews, your time commitment and price before starting.
Reply within 1 business day, scope and price proposal within 2 business days after the call, with the option to end the engagement after accepting the first stage.
